Main surgery – Skegness

01754 897000

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer please either contact the Complaints Team by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.


Complaints Department
Beacon Medical Practice
Churchill Avenue
PE25 2RN


Or you can make your complaint to NHS England as commissioner of the GP services in England at:


PO Box 16738
B98 9PT
Telephone: 0300 311 2233


If you would like support to make your complaint you can contact POhWER the NHS Complaints Advocacy who delivers information, advice, support and advocacy services throughout England. They can help you with your complaint, their contact details are:


Post – PO Box 14043, Birmingham, B6 9BL
Telephone – 0300 456 2370 (charged at local rate)
Minicom – 0300 456 2364
Text – send the word ‘pohwer’ with your name and number to 81025
Email – [email protected]


If you feel your concerns have not been satisfactorily addressed you can take your complaint to the Parliamentary and Health Service Ombudsman. Their contact details are:


Parliamentary and Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033