We are always really keen to hear positive feedback from our patients so please do let us know when something has gone well for you so that we can share this with our hard working and dedicated team of staff. Compliments lift morale within the team and we are happy to receive them.
If you are unhappy with the service you have received from Beacon Medical Practice, in the first instance, please let us know if you have a concern. We will listen to you and your experiences will help us to improve our service, not just for you, but for other people registered with us. Please contact us by calling us on 01754 897000 or send us an email to (TBD) Every effort will be made to answer your concerns as soon as possible.
Unfortunately, there will be occasions when patients would like to make a complaint. We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer please contact the Complaints Team by telephone on 01754 897000 or, if you prefer, in writing. Complaints packs are available at Reception at each of our sites. If you raise a verbal complaint, we will endeavour to return your call within 24 hours and will advise you of the plan to resolve your complaint.
If you choose to submit a written complaint, you can expect to receive an acknowledgement letter within 2 working days of receipt by the Complaints Team. A full response will be sent to you once the investigation into your complaint has been completed. This time can vary depending upon the nature and complexity of the complaint.
Complaints, Concerns and Compliments Department
Beacon Medical Practice
If you would like support to make your complaint you can contact POhWER the NHS Complaints Advocacy who delivers information, advice, support and advocacy services throughout England. They can help you with your complaint, their contact details are:
Telephone – 0300 456 2370 (charged at local rate)
Minicom – 0300 456 2364
Text – send the word ‘pohwer’ with your name and number to 81025
Email – [email protected]
Or you can make your complaint to NHS England as commissioner of the GP services in England at:
PO Box 16738
Telephone: 0300 311 2233
If you feel your concerns have not been satisfactorily addressed you can take your complaint to the Parliamentary and Health Service Ombudsman. Their contact details are:
Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033