We believe that every patient has the right to be treated with dignity, compassion and respect.
You can expect our staff to provide care that is safe, professional and culturally sensitive, and to communicate with you openly and courteously at all times.
In return, we ask all patients to treat our team with the same level of respect, kindness and consideration.
As a patient, you also have important responsibilities that help us deliver safe, effective and equitable care. These include:
- Attending appointments or cancelling in good time so they can be offered to someone else
- Providing accurate information about your past illnesses, medication, allergies, hospital admissions and any changes in your health
- Updating your personal details such as address, phone number and preferred contact method
- Engaging in your care by following agreed treatment plans and asking questions when you need clarification
- Treating staff and other patients respectfully and supporting a safe, calm environment for everyone
These shared rights and responsibilities help us maintain high‑quality care and ensure that every patient receives fair, timely and appropriate support.
