Patient behaviour

We expect our staff to treat patients with courtesy and respect, and in return, we expect our patients afford the same treatment to staff members. The vast majority of our patients behave in the manner we would expect, but we reserve the right, however, to ask a patient to leave the premises if they are verbally or physically aggressive or abusive to any member of our staff.

Beacon Medical Practice strongly support the NHS policy on zero tolerance. Anyone who verbally or physically abuses, or threatens in any way, any member of staff, Doctor or Nurse, will be removed from the practice list and the incident will be recorded on your medical records. In extreme cases we will involve the police.