At the Practice, we maintain both computer‑based and paper‑based records. These make up your personal and confidential medical file.
Your Clinician is responsible for ensuring the accuracy, security and safe‑keeping of this information.
You can help us keep your record up to date by informing us of any changes to your personal details, address, contact information or circumstances.
Your information may be shared with other authorised health professionals involved in your care to ensure safe, coordinated and effective treatment.
Your Right to Access Your Records:
Under the UK GDPR and the Data Protection Act 2018, you have the legal right to access the information we hold about you. If you wish to request access to your medical records:
- your request must be made in writing
- you can email us at [email protected], clearly identifying yourself and the information you are requesting
- or you can collect a request form from any of our three practice sites, complete it, and return it for processing
How Your Information Is Protected:
All information about you is held securely, with appropriate safeguards in place to prevent accidental loss, unauthorised access or misuse. We use secure systems, controlled access and strict confidentiality processes to protect your data.
When Information May Be Shared by Law:
In certain circumstances, we may be required by law to release information to statutory or official bodies. Examples include:
- when a court order is presented
- when required for public health protection
- when legally mandated under specific NHS regulations
In other situations, your written consent is required before information is shared, for example, when providing medical reports for insurance companies, solicitors or employers.
Under the Health and Social Care Act 2008 Health and Social Care Act 2008, the Care Quality Commission (CQC) may access patient records where there is a legitimate public interest in reviewing confidential data as part of regulatory inspection.
Protecting Your Privacy
To ensure your privacy, we will not disclose information over the telephone or email unless we are certain we are speaking directly to you. We do not disclose information to family members, friends or spouses without a valid third‑party consent form. We also do not leave messages containing personal information with others.
These safeguards ensure your confidentiality is protected at all times.
