Your NHS number is a unique 10‑digit identifier, for example 123 123 4567.
It appears on most letters or documents you receive from the NHS.
You do not need to know your NHS number to use NHS services, but having it can make accessing digital tools and online services quicker and easier.
Many patients find their NHS number helpful when using:
- NHS App – for appointments, repeat prescriptions, test results and secure messaging
- SystmOnline – for managing appointments and medication requests
- Online forms and digital triage – where your NHS number can speed up verification
Support With Digital Access (NHS App and SystmOnline)
We understand that not everyone is confident using digital tools.
Our Reception and administrative teams can support you with:
- Installing the NHS App on your own device
- Setting up SystmOnline accounts and login details
- Recovering or verifying your NHS number
- Navigating online services such as booking appointments or requesting repeat prescriptions
- Troubleshooting common issues like password resets or device compatibility
If you need help, simply speak to our Reception team.
We can guide you step‑by‑step, provide printed instructions, or sit with you while you install and set up the NHS App on your phone or tablet.
This support is available to all patients, including those who may be new to digital services, have accessibility needs, or require additional assistance.
Download the NHS app to an Apple device: NHS App App – App Store
Download the NHS app to an Android device: NHS App – Apps on Google Play
