We are committed to ensuring that all patients can access our services safely, comfortably and without barriers.
We recognise the diverse needs within our community and continually work to provide inclusive, respectful and personalised support.
We offer full disabled access across our facilities. If you have a disability or require additional assistance at any point, please speak to a member of our team, they will be pleased to help and can arrange any support you may need.
To support patients who are deaf or hard of hearing, hearing loops are available. Please adjust your hearing aid to the appropriate frequency when using this service.
We are also able to provide practice information and patient literature in alternative formats and languages. If English is not your preferred language, we can offer translated materials and access to professional interpretation services to ensure your consultation is clear, safe and fully understood.
We recognise that some patients may face additional barriers to accessing healthcare, including those with no fixed abode, people experiencing homelessness, members of the Gypsy, Roma and Traveller communities, and individuals living in temporary or unstable accommodation. We will always work with you to ensure you can register with the practice, receive continuity of care, and access the support you need without discrimination or delay.
Patients can access our services in a range of ways to suit their circumstances, including telephone appointments, face‑to‑face consultations, online services, and out‑of‑hours support when clinically appropriate. Our aim is to make care flexible, responsive and easy to reach, regardless of your situation.
As a rural and coastal practice, we understand the challenges that distance, transport and local geography can create. We always aim to offer care from the most convenient of our three locations, ensuring patients can access the right support as close to home as possible.
We are committed to promoting equity, diversity and inclusion across all of our services, ensuring every patient is treated with dignity, respect and fairness.
Our team actively works to remove barriers, challenge discrimination, and provide care that recognises and values the diverse backgrounds, cultures and identities within our community.
Our approach reflects key principles of personalised care, including:
- Understanding individual needs and adapting our communication and environment accordingly
- Supporting people with complex needs, including those with learning disabilities, autism, sensory impairments or long‑term conditions
- Ensuring carers and support networks are included where appropriate
- Providing clear, accessible information to help patients make informed decisions
- Creating a welcoming, respectful environment for all patients, visitors and staff
