Main phone number: 01754 897000

Email Address:

Lines open at 8am for appointments

Who should I see?

Before you book an appointment to see a General Practitioner or Clinical Practitioner please consider whether one of the options below might be more appropriate. They can help you with a wide range of medical problems.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Pharmacy First Service and how your local pharmacy can help

Almost all pharmacies now offer the Pharmacy First service, giving advice and, if needed, NHS medicines to treat seven common health conditions – and all without the need for a GP appointment.

1. Sinusitis – for children and adults aged 12 years and over;

2. Sore throat – for children and adults aged 5 years and over;

3. Earache (Acute otitis media) – for children aged 1 to 17 years;

4. Infected insect bite – for children and adults aged 1 year and over;

5. Impetigo – for children and adults aged 1 year and over;

6. Shingles – for adults aged 18 years and over; and

7. Uncomplicated urinary tract infections in women aged 16 to 64 years.

Find the service at a pharmacy near you: NHS services – NHS (

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Click here for more information about how pharmacies can help you.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.


A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”  If not, please consider using other local health services before you visit A&E.  Please make yourself familiar with the new system called NHS 111 First on the HealthWatch website

Date published: 17th February, 2017
Date last updated: 31st January, 2024