Main phone number: 01754 897000

Email Address: [email protected]

Prescription queries

Please read the following information, if you need to call us with a prescription/ medication query.

  • Please call us on 01754 897000.
  • Our Script lines are open Monday to Friday from 9am to 4:30pm excluding Thursday’s from 2pm to 4pm for staff training and Bank Holidays.
  • When you call us, please listen to the telephone options carefully and when prompted,
    • Select option 2 from the main menu and
    • Option 3 from the sub menu, you will then be transferred to the next available member of the team.
  • If you prefer not to wait on the line for your call to be answered by our reception team, we offer a FREE call queue waiting service, all you need to do is listen to, and follow the simple instructions on our telephone line and once confirmed you can hang up the call, we will then keep your place in the telephone queue and when your call reaches first place, we will automatically call you back and connect you to our nurse admin team, who will assist you with your request.