At Beacon Medical Practice, our Reception Team plays a key part in helping you access the right care, from the right service, at the right time.
They are trained and required to ask why you need an appointment. Not to pry, but to guide you to the most appropriate healthcare professional through Care Navigation.
Unfortunately, like many surgeries, we still hear comments that can be hurtful or disrespectful toward our team. Please remember that our receptionists are carrying out an essential role as part of your care journey.
We kindly ask that you always treat them with respect, as they are simply trying to help you get the best possible care, quickly and appropriately.
